Click here to head over to the contact page for all the best ways to get in touch with us.
We don’t have cash machines – but we do do cashback. Go to the main bar to sort out your cash back!
Check out the FAQs below – and if that’s still a no then send us an email!
Can I bring my camera to the Zoo?
Sorry, no cameras are allowed at the Zoo. Any cameras found on search will have to be put in the Bag-Check.
My phone has a camera - can I bring that to the Zoo?
Yes, you are allowed to bring your smartphone!
Is there somewhere I can check my bag?
Yes. We have a bag-check where you can leave your belongings for a small fee. Ask Security/Control if you can’t find it.
Where can I find Lost Property?
Lost property will be taken to the Bag-Check near the entrance. Speak to Security/Control and they will direct you there.
Who can I contact after the event for Lost Property?
Please call +34 646 288 824 or alternatively you can email us.